Why does play.com suck? - Guild Wars Forums

beserk · Sep 11, 2008, 12:34 PM // 12:34

I ordered the guild wars complete collection on friday and it has yet to arrive yet on their site it says 3-5 working days...anyone else from europe or uk having this problem?????? I regret buying it from them now.

http://www.play.com/Games/PC/4-/6279...n/Product.html

kupp · Sep 11, 2008, 12:52 PM // 12:52

Well I'm from Portugal and ordered Factions just last week and it arrived 3 and a half days after it's been dispatched. Tough I now some people who are also waiting for the Complete Pack to arrive, what I don't know if it was dispatched day 5 or it was dispatched earlier so you can receive it on that (release) day. Anyway we're still on thursday so we're still at day 4 ... If you don't receive it by friday, try waiting until monday and file a missing dielivery report, or whatever it's called. But since you're not the only one, I'd say something else happened, maybe a late shipment?

Etta · Sep 11, 2008, 12:57 PM // 12:57

None of us here can help you. Take it up with their support.

http://www.play.com/HOME/HOME/6-/Hel...lpdesk#jump-02
or Tell 0845 800 1020

Thank you.

beserk · Sep 11, 2008, 01:07 PM // 13:07

Quote:

Originally Posted by kupp

Well I'm from Portugal and ordered Factions just last week and it arrived 3 and a half days after it's been dispatched. Tough I now some people who are also waiting for the Complete Pack to arrive, what I don't know if it was dispatched day 5 or it was dispatched earlier so you can receive it on that (release) day. Anyway we're still on thursday so we're still at day 4 ... If you don't receive it by friday, try waiting until monday and file a missing dielivery report, or whatever it's called. But since you're not the only one, I'd say something else happened, maybe a late shipment?

Yeah youre right i should give it until monday i guess.

isamu kurosawa · Sep 11, 2008, 01:22 PM // 13:22

A few days late and you say they suck?

There are plenty of online stores out there that take 3+ weeks to send your item if at all.

Play.com is one of the better online stores going.

Yol · Sep 11, 2008, 01:35 PM // 13:35

Quote:

Originally Posted by beserk

I ordered the guild wars complete collection on friday and it has yet to arrive yet on their site it says 3-5 working days

You ordered on friday.....saturday and sunday aren't working days....monday = 1, tuesday = 2, wednesday = 3, thursday (today) = 4........start complaining if it doesn't arrive tomorrow....

[edit] just to add, I've ordered stuff from play.com before, and the only time something arrived late was when they ran out of the item. I received it a couple days later and they sent me an e-mail to say it would be a couple of days late.

Leonhart · Sep 11, 2008, 01:35 PM // 13:35

Unrelated to GW product but I remember trying to buy a USB stick and they sent me the wrong one, told them to replace it, they sent me the wrong one again.

This happened 3 times in a row. In the end didn't bother trying to buy the product.

gremlin · Sep 11, 2008, 01:56 PM // 13:56

Not had a problem with them over the last few years although their computer tracking is sometimes misleading.
You get a message saying its being packed and the following day it says they are not at the packing stage as they are checking your credit.
Next day it arrives lol.

I know there are problems with orders made on fridays as the weekend screws up normal parcel deliveries.
That said they are cheaper than almost anyone else and have free delivery.
Still unhappy use this weblink it checks dvd and game prices from many uk mail order websites.

http://www.find-dvd.co.uk/

Archedaes Ragnok · Sep 12, 2008, 09:57 PM // 21:57

Well I ordered it the Tuesday before relise the 2nd it seems they must be struggling to send them out I was expecting mine today or at latest tomoz but unfortunatly I can't complain until 21 days have passed a well that what u sacrifes the free postage for!

Fril Estelin · Sep 12, 2008, 10:00 PM // 22:00

A suggestion to angry customers: Royal Mail is also to blame, 50% of the time in my experience they've been the cause of delays.

gremlin · Sep 12, 2008, 10:42 PM // 22:42

Quote:

Originally Posted by Fril Estelin

A suggestion to angry customers: Royal Mail is also to blame, 50% of the time in my experience they've been the cause of delays.

Royal mail is always to blame imho.

Did you know Royal Mail was renamed Consignia at a cost of ??2 million because the name said what they did better than the words Post office and mail ???

16 months later and a ??1.9 Billion cash gift from the Government and they reverted to Royal Mail.

If the people in charge are that stupid its a wonder any mail is ever delivered correctly.

Sep 11, 2008, 12:34 PM // 12:34	#1
beserk Krytan Explorer Join Date: May 2008 Location: UK Profession: W/	Why does play.com suck? I ordered the guild wars complete collection on friday and it has yet to arrive yet on their site it says 3-5 working days...anyone else from europe or uk having this problem?????? I regret buying it from them now. http://www.play.com/Games/PC/4-/6279...n/Product.html

Sep 11, 2008, 12:52 PM // 12:52	#2
kupp Jungle Guide Join Date: Feb 2008 Location: The Shiverpeaks Guild: [KISS] Profession: W/	Well I'm from Portugal and ordered Factions just last week and it arrived 3 and a half days after it's been dispatched. Tough I now some people who are also waiting for the Complete Pack to arrive, what I don't know if it was dispatched day 5 or it was dispatched earlier so you can receive it on that (release) day. Anyway we're still on thursday so we're still at day 4 ... If you don't receive it by friday, try waiting until monday and file a missing dielivery report, or whatever it's called. But since you're not the only one, I'd say something else happened, maybe a late shipment?

Sep 11, 2008, 12:57 PM // 12:57	#3
Etta Forge Runner Join Date: Jun 2006 Location: Mancland, British Empire	None of us here can help you. Take it up with their support. http://www.play.com/HOME/HOME/6-/Hel...lpdesk#jump-02 or Tell 0845 800 1020 Thank you.

Sep 11, 2008, 01:22 PM // 13:22	#5
isamu kurosawa Desert Nomad Join Date: Nov 2005 Location: United Kingdom Profession: Me/	A few days late and you say they suck? There are plenty of online stores out there that take 3+ weeks to send your item if at all. Play.com is one of the better online stores going.

Sep 11, 2008, 01:35 PM // 13:35	#7
Leonhart Lion's Arch Merchant Join Date: Dec 2006 Location: Ascalon City Profession: W/	Unrelated to GW product but I remember trying to buy a USB stick and they sent me the wrong one, told them to replace it, they sent me the wrong one again. This happened 3 times in a row. In the end didn't bother trying to buy the product.

Sep 11, 2008, 01:56 PM // 13:56	#8
gremlin Furnace Stoker Join Date: Oct 2006 Guild: GWAR Profession: Me/Mo	Not had a problem with them over the last few years although their computer tracking is sometimes misleading. You get a message saying its being packed and the following day it says they are not at the packing stage as they are checking your credit. Next day it arrives lol. I know there are problems with orders made on fridays as the weekend screws up normal parcel deliveries. That said they are cheaper than almost anyone else and have free delivery. Still unhappy use this weblink it checks dvd and game prices from many uk mail order websites. http://www.find-dvd.co.uk/

Sep 12, 2008, 09:57 PM // 21:57	#9
Archedaes Ragnok Ascalonian Squire Join Date: Aug 2008 Location: Wales, yes it exsists! Guild: The Heroic Dragon Profession: R/Mo	Well I ordered it the Tuesday before relise the 2nd it seems they must be struggling to send them out I was expecting mine today or at latest tomoz but unfortunatly I can't complain until 21 days have passed a well that what u sacrifes the free postage for!

Sep 12, 2008, 10:00 PM // 22:00	#10
Fril Estelin So Serious... Join Date: Jan 2007 Location: London Guild: Nerfs Are [WHAK] Profession: E/	A suggestion to angry customers: Royal Mail is also to blame, 50% of the time in my experience they've been the cause of delays.